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90-Day Comfort Guarantee
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If the numerous swapping options and overall flexibility don’t bring you ultimate comfort and satisfaction, we offer a 90-day comfort guarantee on Bella Sera organic mattresses. While some manufacturers offer a latex-exchange policy, we have a much better option: For the price of other manufacturers’ latex exchanges, we will sell you a brand-new layer of latex. Since we do not accept exchanged latex layers, you can be assured that you will always receive brand-new latex from us. We will allow you up to 90 days to buy a new layer of latex to replace a layer of latex in your organic mattress. You can buy up to two new layers per mattress. Many manufacturers offer a latex exchange where the customer pays a flat shipping fee to and from the manufacturer. Since latex is shipped in an “oversize” box, these shipping costs are often quite high—a queen layer can cost $170 to ship round-trip. For the cost of shipping, we would rather provide you with a brand-new sheet of latex at a flat fee, all shipping costs included. The costs for buying a new latex layer are below:
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